Shipping information
You may return any pre-printed art canvas but unfortunately due to the nature of the custom prints no return will be excepted. To assure that you will be completely satisfied with your new custom canvas we’ll send out an email within 2 business days with a mock-up to make sure it is exactly what you want to see when you open the box.
Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.
Yes, you can create replacement and exchange orders for any preprinted canvasses from our Art Shop. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size and/or image of your choice.
Depending on the item(s) you purchase on Up On Canvas and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.
At the moment, we only ship to Canada and the United States
Once your order has been shipped, you will receive an email with your tracking and shipping information.
Our turnaround time on custom orders is approximately 10-15 business days. Our Art Shop prints usually ship in 3-7 business days. We only ship from Monday to Friday, excluding holidays. Any order placed after 4 P.M. ET will be processed the following business day. For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.